FAQ

Frequently Asked Questions (FAQ)

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1. Do I need to be present during the cleaning?
You do not need to be present during the service. Simply provide us with access instructions (such as a key, entry code, or a secure location to leave the key), and our team will perform the cleaning safely.

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2. Is the company insured and bonded?
Yes, our company is fully insured and, when necessary, bonded. This ensures that, in the event of any unforeseen issues, you can have peace of mind knowing you’re receiving a responsible service.

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3. What types of cleaning services do you offer?
We offer a wide variety of services, including:
• Regular residential cleaning
• Deep cleaning
• Post-construction or post-renovation cleaning
• Window cleaning and targeted area cleaning
• Customized services tailored to your needs

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4. Do you provide the cleaning products and equipment?
Yes, we use high-quality, often eco-friendly cleaning products and professional equipment. If you prefer specific products to be used, you can let us know at the time of scheduling.

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5. How can I schedule a service?
You can schedule your cleaning service directly through our website by filling out the registration form, or by calling us. Once scheduled, you will receive a confirmation via email or SMS with all the details.

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6. What if I am not satisfied with the service?
Your satisfaction is our top priority. If the service does not meet your expectations, please contact us within 48 hours after the cleaning. We will arrange a follow-up visit at no extra cost to resolve any issues.

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7. What payment methods do you accept?
We accept a variety of payment methods debit cards, apple pay and electronic transfers. Payment can be made online or, if preferred, in person after the service is completed.

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8. Do you serve the entire Dallas, Texas area?
Yes, we serve Dallas and the surrounding areas. If you reside in a specific region, please contact us to verify the availability of our service in your locality.

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9. Can I customize my cleaning service?
Absolutely! During the scheduling process, you can provide any specific instructions or special requirements. Our goal is to offer a tailor-made service that meets exactly what you need.

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10. What is your cancellation policy?
If you need to cancel or reschedule the service, please notify us at least 24 hours in advance. Cancellations made with less notice may be subject to a fee, as detailed in our policy.